terms and privacy policy

Server use

Frozen Interactive reserves the right to refuse service and /or access to its servers to anyone.

Frozen Interactive do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK legislation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Frozen Interactive.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

Support

We will endeavour to provide a continuous high quality service. If you experience problems with your service, you should consult our support website. Should you fail to find a resolution to our problem in our FAQ's or Knowledge Base then please submit a ticket.

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the Frozen Interactive Support website as are any interruptions to our services.

Reselling of Services

All accounts other than our Reseller Accounts are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties.

Web hosting services are defined as allowing a separate, third party to host content on the owner's website. Exceptions to this include ad banners, classified ads, and personal ads.

Customers may however resell all of our services with our Reseller packages.

High resource use policy

Resources are defined as bandwidth, processor utilization or disk space.

Frozen Interactive may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available Frozen Interactive reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Frozen Interactive continues hosting the website for an additional fee.

Payment Policies

All accounts are set up on a prepay basis. Although Frozen Interactive reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due 30 days, following the date of invoice. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

In situations where the card number on file is declined Frozen Interactive will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Frozen Interactive reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

All payment is in UK sterling, payments can be made in other currencies based on UK sterling exchange rate..

You are required to have a valid credit/debit card and email address registered on your account at all times, failure to do so may result in suspension of your account.

Please note that whilst this email is primarily used for billing purposes, Frozen Interactive reserves the right to email you information about enhancements to our systems and product offerings. Your email will not be passed to any other parties at any time.

Cancellation and refunds

Frozen Interactive reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Frozen Interactives' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. During the initial 30 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by Frozen Interactive. In addition some accounts incur set-up fees, these charges are also non-refundable.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Frozen Interactive harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Frozen Interactive, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Frozen Interactive against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Frozen Interactive' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Frozen Interactive' server.

Disclaimer

Frozen Interactive will not be responsible for any damages your business may suffer. Frozen Interactive makes no warranties of any kind, expressed or implied for services we provide. Frozen Interactive does not back up your data/website unless it is placed on a load balanced server, and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Frozen Interactive cannot guarantee to be able to replace lost data. Frozen Interactive disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Frozen Interactive and its employees. Frozen Interactive reserves the right to revise its policies at any time.

Please note: by signing up for any of our services you agree to be bound by all Frozen Interactive terms and conditions.

Co-Location Server Terms and Conditions, and SLA

The following terms and conditions apply to the Dedicated server service:

Payment

If charges relating to bandwidth are outstanding for a period greater than 5 working days, your service will be suspended and furthermore, Frozen Interactive will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.

Service Level Agreement

Frozen Interactive makes certain commitments as to the level of service that will be provided with your co-location server account. In the event that, for any reason, Frozen Interactive is not able to meet the terms of the service level guarantee our liability shall be limited to the total amount of fees prepaid by the customer, excluding any setup fees paid.

Bandwidth contention

We guarantee to maintain a 1:1 contention ratio on bandwidth. We have the capacity to increase available internet bandwidth instantly, on demand.

Domain name terms and conditions

The following terms and conditions apply to the domain registration service:

Governing Bodies

Frozen Interactive has been granted the right to provide Internet domain registration services for second-level domain names within the .com, .org, .net, .co.uk, .org.uk, .ltd.uk and .plc.uk top-level domains.

ICANN oversees the .com, .org and .net top-level domains. Nominet oversees the .co.uk, .org.uk, .ltd.uk and .plc.uk top-level domains.

Upon Frozen Interactive's receipt of domain name registration information from you, Frozen Interactive shall submit the information to the registry administrator for the appropriate top-level domain for approval and processing. The registry administrator then puts into effect the domain name registration. Tucows. currently acts as the registry administrator for the .com, .org, and .net top-level domains. Nominet UK acts as the registry administrator for the .co.uk, .org.uk, .ltd.uk and .plc.uk top-level domains.

Warning: for .com/.net/.org/.info/.biz domains: if you do not renew the domain during the 40 days after its expiry date, the domain will enter a period of Redemption. This starts at 45 days after expiry and ends on 75 days after expiry. During this time the domain may be renewed however there will be a charge of £200 (plus vat).

At the end of redemption, and following a further five days, if the domain has still not been renewed it will become publicly available for registration.

SELECTION OF A DOMAIN NAME.

You represent that, to the best of the your knowledge and belief, neither this registration of a domain name nor the manner in which it is directly or indirectly to be used infringes upon the legal rights of a third party and, further, that the domain name is not being registered for nor shall it at any time whatsoever be used for any unlawful purpose whatsoever.

If you are registering your name during the finite period of time when owners of trademarks and service marks issued prior to October 2, 2000 and having national effect will have the exclusive opportunity to register identical domain names ("Sunrise Period"). You acknowledge and agree that registrations for domain names during the Sunrise Period will only be accepted for a minimum registration term of five (5) years.

.name RESTRICTIONS.

Registrations in the .name top-level domain must constitute an individual's "Personal Name". For purposes of the .name restrictions (the "Restrictions"), a "Personal Name" is a person's legal name, or a name by which the person is commonly known. A "name by which a person is commonly known" includes, without limitation, a pseudonym used by an author or painter, or a stage name used by a singer or actor.

Fees

As consideration for Frozen Interactive providing domain name registration services to you, you agree to pay Frozen Interactive, prior to the approval of the desired domain name registration, the amounts set forth in the Frozen Interactive Price Schedule, as amended from time to time, for the initial registration of the domain name and any subsequent renewals.

Your application will not be registered until Frozen Interactive receives actual payment of the registration fee. If Frozen Interactive does register a domain name prior to payment of the registration fee, Frozen Interactive reserves the right to cancel that registration or restrict use of the domain name until payment has been received.

All fees must be prepaid and are non-refundable, in whole or in part, even if the domain name registration is suspended, cancelled or transferred prior to the end of the registration term.

In the event of a charge back by a credit card company or other payment provider authorized by Frozen Interactive, the domain name registration shall be transferred to Frozen Interactive as the paying entity for the registration. Frozen Interactive may reinstate your domain name registration at its sole discretion upon its receipt of the registration or renewal fee and its then current reinstatement fee. The reinstatement fee is currently UK £100.

Payment must be made by credit card or other methods we indicate in registration application or renewal form. We will renew your name for you provided your credit card or other billing information is available and up to date. If your billing information is not accurate and you wish to renew your domain name registration, we will contact you to update this information and charge accordingly.

We reserve the right to make an administration charge of £10 per domain where customers have attempted to register a domain name with multiple registrars.

Term

This Agreement shall remain in full force during the length of the term of your domain name registration(s) as selected, recorded, and paid for upon registration of the domain name. Should you choose to renew or otherwise lengthen the term of your domain name registration, then the term of this Registration Agreement shall be extended accordingly. Should the domain name be transferred to another Registrar, the terms and conditions of this contract shall cease.

DISPUTE POLICY

You agree to be bound by the Frozen Interactive Domain Name Dispute Policy (the "Dispute Policy"), as amended from time to time, which is hereby incorporated and made a part of this Agreement by reference. The Dispute Policy can be found at the end of this document.

The Dispute Policy governs any dispute between you and any party other than us over the registration and use of the domain name. The specific disputes which are subject to the Dispute Policy are contained in the Dispute Policy. You agree that you will be subject to the provisions specified in the Dispute Policy in effect at the time the domain name registration is disputed by a third party.

You also agree that in the event a domain name dispute arises with any third party, you shall indemnify and hold Frozen Interactive harmless pursuant to the terms and conditions contained in the Dispute Policy.

CHANGES TO REGISTRATION AGREEMENT AND DISPUTE POLICY

You acknowledge and recognize that the domain name system and the practice of registering and administering domain names are continuously evolving, and acknowledge and agree that Frozen Interactive may modify this Agreement and the Dispute Policy as necessary from time to time to comply with any agreements by which Frozen Interactive is or will be bound, and to adjust to changing business circumstances.

Your continued use of the registered domain name constitutes acceptance of this Agreement and amendments. If at any time, you do not agree to such changes, you agree that your sole remedy is to request that your domain name registration be cancelled or transferred to a different domain name registrar.

CONTACT WITH Frozen Interactive

You agree that Frozen Interactive is not obliged to offer telephone support specifically for your Domain Name.

DOMAIN NAME REGISTRATION INFORMATION AND ITS USE

Information you are required to Submit
As part of the registration process, you are required to submit to Frozen Interactive and keep updated the following information in connection with your application for domain name registration:

(a) the domain name to be registered;
(b) the domain name holder's name and mailing address;
(c) the name, mailing address, email address, telephone number, and fax number of the administrative contact for the domain name; and
(d) the name, mailing address, email address, telephone number and fax number of the billing contact for the domain name.

You shall provide and maintain updated information at all times with Frozen Interactive. Frozen Interactive at its option may refuse to renew any registrations unless you maintain current and updated information at all times.

Frozen Interactive` may from time to time request additional information from you. While not obligated to provide the additional information, you should provide the additional requested information to ensure that you will obtain all the products and services which Frozen Interactive makes available to domain name registrants.

Additional Information Maintained About your Registration

In Addition to the information you provide, we maintain additional information relating to your domain name registration, including:

(a) the original creation date of the registration;
(b) the date and time the registration application was submitted to us and the appropriate registry;
(c) communications constituting registration orders, modifications, or terminations and related correspondence;
(d) records of account for your domain name registration, including dates and amounts of all payments and refunds;
(e) the IP names and address of the primary name servers and any secondary name servers;
(f) the name, mailing address, email address, telephone number, and fax number of the technical contact for the domain name;
(g) the name, mailing address, email address, telephone number, and fax number of the zone contact for the domain name;
(h) the expiration date of the registration; and (i) other information regarding all other activity regarding your domain name registration and related services.

Obligations Relating to Data Provided by You

If in registering a domain name you provide information about a third party, you hereby represent that you have provided notice to and have obtained the express consent from the third party to the disclosure and use of the third party's information as set forth in this Agreement.

Disclosure and Use of Registration Information

You agree to authorize Frozen Interactive to provide any information to ICANN, the registry administrators and to other third parties as ICANN and applicable laws may require or permit. You acknowledge and agree Frozen Interactive may make publicly available, some or all of the domain registration information provided by you, for purposes of inspection such as through Frozen Interactive's WHOIS service, for targeted marketing, or for any other purpose as required or permitted by ICANN and applicable laws.

In addition, you acknowledge that ICANN may establish guidelines, limits and requirements that relate to the amount and type of information that Frozen Interactive may or must make available to the public or to private entities, and the manner in which such information is made available.

You hereby consent to any and all such disclosures and use of, and guidelines, limits and restrictions on disclosure or use of information and updated from time to time provide in connection with registration of a domain name, whether during or after term of the registration of the domain name. You hereby irrevocably waive any and claims and causes of action you may have arising from such disclosure or use of the domain name registration information.

We will not process any data about any identification natural person that we obtain from you in a way incompatible with the purpose and limitations described in this Agreement. We will take reasonable precautions to protect the information we obtain from you from our loss, misuse, unauthorized access or disclosure, alteration or destruction of that information.

OWNERSHIP OF DATA

You agree and acknowledge that Frozen Interactive owns the following:

(a) all database, compilation, collective and similar right, title and interests worldwide in the domain name database;
(b) all information and derivative works generated from the domain name database; and
(c) information for the registrations for which Frozen Interactive acts as the registrar including:
(i) the original creation date of the registration;
(ii) the expiration date of the registration;
(iii) the name, mailing address, email address, telephone number, and fax number of the technical contact, administrative contact, zone contact, and billing contact for the domain name;
(iv) remarks concerning the registered domain name that appear or should appear in the WHOIS or similar database; and
(v) other information generated or obtained in connection with the provision of domain name registration services, other the domain name being registered, and the IP names and addresses of the primary nameserver and any secondary nameservers.

Frozen Interactive does not have any ownership interest in your specific personal registration information outside of your right in our domain name database.

TRANSFER OF OWNERSHIP

The person named as administrative contact at the time the user name and password are secured shall be the owner of the domain name. You agree that prior to transferring ownership of your domain name to another person (the Transferee") you shall require the Transferee to agree in writing to be bound by all the terms and conditions of this Agreement. Your domain name will not be transferred until we receive such written assurances or other reasonable assurance that the Transferee has been bound by the contractual terms of this Agreement (such reasonable assurance as determined by us in our sole discretion). If the Transferee fails to be bound in a reasonable fashion (as determine by us in our sole discretion) to the terms and conditions in this Agreement, any such transfer will be null and void.

For further details and to action any transfer of ownership please login to your UKreg control panel, at www.ukreg.com

AGENTS AND LICENSES

You agree that in the event you register a domain name for another entity, you represent that you have the authority to bind that entity as a principal to all terms and conditions contained in this Agreement.

You acknowledge and agree that if you license the use of your registered domain name to a third party, you remain the domain name holder of record and remain responsible for all obligations under this Agreement, including payment obligations, and providing and updating your full contact information, and accurate technical, administrative, billing, and zone contact information adequate to facilitate timely Resolution of any problems that arise in connection with domain name and domain registration.

LIMITATION OF LIABILITY

You agree that Frozen Interactive shall, under no circumstances, be liable for any special, indirect, incidental, punitive, exemplary, or consequential damages resulting from loss of profits, arising out of or in connection with this Agreement, even if Frozen Interactives has been advised of the possibility of such damages, and in particular Frozen Interactive will not be liable for the following:

(a) suspension or loss of your domain registration;
(b) use of your domain name registration;
(c) interruption of your business;
(d) access delays or interruptions to any websites accessed by your registered domain name;
(e) non-delivery, mis-delivery, corruption, destruction, or modification of data;
(f) events beyond the reasonable control of Frozen Interactive;
(g) processing of an application for domain name registration; or
(h) application of the Dispute Policy.

Frozen Interactive shall not, under any circumstances, be liable or responsible for any errors, omissions or other actions by the registry administrator arising out of or related to your application, receipt of, or failure to receive a domain name registration.

Frozen Interactive's maximum aggregate liability shall not exceed the greater of:

(a) the total amount paid by you for registration of the domain name; and
(b) £50.00 (UK Pounds). INDEMNIFICATION OF Frozen Interactive You agree to defend, indemnify and hold harmless Frozen Interactive and the registry administrator, including our and its employees, directors, officers, representatives, agents and affiliates, from and against any claim, action, suit, demand, loss, damages, costs ( including reasonable legal fees, expert witness fees and expenses), or other proceeding related to or arising out of the registration or use of the domain name. This indemnification is in addition to any indemnification required under the Dispute Policy.

REPRESENTATIONS AND WARRANTIES

You represent and warrant that: (a) all information provided in connection with your domain name registration is accurate; and
(b) neither the registration of the domain name nor the manner in which it is directly or indirectly used infringes the legal rights of a third party.

You acknowledge and agree that all domain name registration services provided to you by Frozen Interactive are provided on an "as is" basis. Frozen Interactive makes no representations or warranties of any kind, express or implied, in connection with this Agreement or its domain name registrations services, including but not limited to warranties of merchantability or fitness for a particular purpose. Frozen Interactive makes no representation or warranties of any kind that registrations or use of domain name under this Agreement will immunize you from challenges to the domain name registration or from suspension, cancellation, or transfer of the domain name to you.

BREACH AND REVOCATION

Frozen Interactive reserves the right to suspend, cancel, transfer or modify your domain name registration in the event that:

(a) you materially breach this Agreement;
(b) you use your registered domain name to send unsolicited commercial advertisements in contravention of applicable laws or customary acceptable usage policies of the Internet;
(c) you use your domain name in connection with unlawful activity; or
(d) grounds arise for such suspension, cancellation, transfer or other modification as provided in this Agreement.

You further acknowledge and agree that your domain name registration is subject to suspension, cancellation or transfer by any ICANN procedure, by any registrar (including Frozen Interactive) or registry administrator procedures approved by an ICANN-adopted policy, or by any other country code top-level domain registry administering procedures to correct mistakes by Frozen Interactive, another registrar or the registry administrator in administering the name or for the resolution of disputes concerning the domain name.

You also agree that Frozen Interactive shall have the right in its sole discretion to suspend, cancel, transfer or otherwise modify a domain name registration upon seven (7) calendar days prior written notice, or at such time as Frozen Interactive receives a properly authenticated order from a court of competent jurisdiction, or arbitration award, requiring the suspension, cancellation transfer or modification of the domain name registration.

You acknowledge and agree that:

(a) providing inaccurate information;
(b) failing to update information promptly; or
(c) failing to respond to Frozen Interactive's inquiries concerning the accuracy of contact details within fifteen (15) calendar days of request;
shall constitute a material breach of this Agreement and will be sufficient basis for cancellation of your domain name registration.

OTHER TERMS AND CONDITIONS

Force Majeure.

Frozen Interactive shall not be responsible for any failure to provide any service or perform any obligation because of any act of God, strike, work stoppage, governmental acts or directives, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond its reasonable control.

Non-Waiver.

The failure of Frozen Interactive to require your performance provision shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by Frozen Interactive of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

Survival.

The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of this Agreement, shall be and remain enforceable not with standing termination of the Agreement for any reason. However, neither party shall be liable to other for damages of any sort resulting solely from terminating this Agreement in accordance with its terms but each party shall be liable for any damage from any breach by it of this Agreement.

Notice.

You agree that any notice or communications required or permitted to be delivered under this Agreement by Frozen Interactive to you shall be deemed to have been given if delivered by e-mail, overnight mail or United States mail in accordance with the contact information you have provided.

Governing Law.

Except as otherwise set forth in the Dispute Policy with respect to disputes, this Agreement, your rights and obligations and all contemplated by this Agreement shall be governed by the laws of the United Kingdom.

Legal Fees.

If any legal action or proceeding, including arbitration, relating to the performance or the enforcement of any provision of this Agreement is brought by any party to this Agreement, the prevailing party shall be entitled to recover reasonable legal fees, expert witness fees, costs and disbursements, in addition to any other relief to which the prevailing party may be entitled.

Assignment.

You shall not assign, sub-license or transfer your rights or obligations under this Agreement to any third party without the prior written consent of Frozen Interactive However, in the event that Frozen Interactive consents to such an assignment, sub-license or transfer, then this Agreement shall ensure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.

GENERAL

Entire Agreement.

This Agreement constitutes the entire Agreement between the parties and agreements are representations or warranties, express or implied, statutory or otherwise and no agreements collateral here to than as expressly set or referred to here in. This Agreement supersedes any prior agreements, representations, statements, negotiations, understandings, proposals or undertakings, oral or written, with respect to the subject matter expressly set forth here in.

Amendment in Writing.

This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of Frozen Interactive

Further Assurances.

The parties shall execute such further and other documents and instruments and take such further and other actions as may be necessary to carry out and give full effect to the transactions contemplated by this Agreement.

Relationship of the Parties.

Nothing in this Agreement shall be construed as creating an agency relationship, partnership or joint venture between the parties.

Joint and Several Obligations.

If any party consists of more than one entity, their obligations here under are joint and several.

No Third Party Beneficiaries.

This Agreement does not provide and shall not be constructed to provide any third parties, with any remedy, claim, cause of action or privilege.

Severability.

In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. Frozen Interactive will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of Frozen Interactive as reflected in the original provision.

No Guarantee.

You acknowledge that registration or reservation of your chosen domain name, does not confer immunity from objection to either the registration, reservation, or use of the domain name.

Specific TLD Registration Agreements

Terms and conditions for .UK domain names
Terms and conditions for .BIZ IP claims
Terms and conditions for .NAME domain names
Terms and conditions for .COM, .NET and .ORG domain names

Guidelines

This policy is subject to change, so please check regularly for updates. This policy is in addition to Frozen Interactive Terms and Conditions. 1) Web Hosting 1.1) Frozen Interactive reserves the right to suspend or cancel a customer's access to any or all services provided by Frozen Interactive, where Frozen Interactive decides that the account has been inappropriately used. Frozen Interactive reserves the right to refuse service and /or access to its servers to anyone.

1.2) Frozen Interactive offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate website content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content. We will treat all password protected archive (e.g. zip and rar) files as unacceptable. MP3 and other large multimedia files are not web-based content. Frozen Interactive offers a streaming media service for this type of content.

1.3) Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed.

1.4) Frozen Interactive will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:

1.4.1) The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the website.

1.4.2) The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered.

1.4.3) Sites must not contain Warez, illegal or copyright material. The onus is on you the customer to prove that you own the rights to publish material, not for Frozen Interactive to prove that you do not.

1.4.4) Sites must not contain MP3 files, as they do not represent active web content. Other multimedia files are acceptable if they are configured to stream to the client rather than download (Please see section 1.2 of this policy).

1.4.5) Sites must not contain password protected archive (e.g. zip or rar) files, or data back ups.

1.4.6) Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Frozen Interactive.

1.4.7) Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space. Please see the 'High Resource Use Policy' in the General Terms and Conditions.

1.4.8) Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server. 2) Email 2.1) If Frozen Interactive identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.

2.2) Common issues that cause problems are:

2.2.1) Where a mailbox receives large volumes of undeliverable email.

2.2.2) Where mailboxes have forwarders set to other mailboxes where mail cannot be delivered.

2.2.3) Where mailboxes have forwarders and/or auto-responders that generate circular mail loops.

2.3) You may not use Frozen Interactive Email services for any of the following:

2.3.4) To send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene.

2.3.5) To send messages causing annoyance, inconvenience or anxiety to another user of the Internet.

2.3.6) To send messages for the purpose of Fraud and /or with the intention of committing a criminal offence.

2.4) To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios:

2.4.1) Where we identify a server that has an open mail relay.

2.4.2) Where a significant volume of mail is sent from a domain in a 10-minute period.

2.4.3) Where we have received significant volumes of complaints concerning unsolicited mail originating from a Frozen Interactive hosted server.

2.5) To prevent Frozen Interactive' IP Addresses being blocked by IP Address blocking, a domain held on Frozen Interactive servers may be disabled:

2.5.1) Where we have received significant volumes of complaints concerning unsolicited mail originating from or unsolicited email being sent to promote sites being hosted on a Frozen Interactive server. 3) Co-location Servers 3.1) All co-location server customers are responsible for the activities and security of their server. Servers will be disconnected from the network in the following scenarios:

3.1.1) Any server that attempts network scans or other possible hacking activities.

3.1.2) Frozen Interactive believe a server has been compromised.

3.1.3) Where there is a sudden increase in a server's use of network capacity, which impacts other servers on the same network. 4) General 4.1) Frozen Interactive have a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.

4.2) Frozen Interactive will suspend access to an account which:

4.2.1) Contains invalid or fraudulent details.

4.2.2) Initiates a payment card chargeback.

4.3) If Frozen Interactive disable a site or server, we will:

4.3.1) Send an automated mail to the account administrator, informing them of the suspension - please ensure you use an email address that will be unaffected by any suspensions, to ensure that you are immediately made aware of any changes in your account status.

4.3.2) Provide follow up correspondence during office hours from our Abuse Department, detailing the reasons for the suspension and what actions, if any, the administrator should take to rectify the situation.

4.3.3) Not re-enable any domain or server that has previously been suspended for similar abuse.

4.3.4) Pass the account to the appropriate department to resolve any outstanding issues such as account balance or closure.

4.4) For less serious cases, such as email problems, the Abuse department will contact you during office hours and inform you of any changes made to your account and the reasons for those changes.

4.5) If an action is taken against a site or server, you must correspond only with our Abuse Department on the ticketing system at http://www.Frozen Interactive.net/support/. No other departments are able to discuss the details of an Abuse Investigation.

4.6) Restoration of any and all services suspended during an Abuse Investigation will be considered on a case-by-case basis

Name & Registered Office:
Frozen Interactive Limited
c/o AR Lee & Co
Clarence Street Chambers
32 Clarence Street
Southend-on-Sea
Essex
SS1 1BD
Company Reg No: 5954540
Country of Origin: United Kingdom